Support

Returns & Exchanges

Last updated: September 19, 2026

This policy covers purchases made at a participating BobLoyalty store using your member discount. Because many of our products are age-restricted and can't be resold once opened, most sales are final — but we'll always make it right if something on our end went wrong.

All sales are final

We don't accept returns or exchanges on products that were correctly ordered and received. Please double check your item at the counter before you leave the store.

Wrong or damaged items

• Bring the item, your receipt, and a description of the issue back to the store where you bought it as soon as possible.
• If that's not practical, contact us with your receipt details and photos of the item.
• We'll review the issue and, if approved, offer a replacement or refund.

Member discount not applied

If your BobLoyalty discount wasn't reflected on a receipt, bring the receipt back to any participating store within a reasonable time and staff can adjust it or issue store credit for the difference.

Membership changes

Need to switch plans, update payment, or step away from your membership altogether? That's handled in person — stop by any participating store with a photo ID and a team member will take care of it right there, no phone trees or forms required.

Contact

Questions about an order or your membership? See our Contact page.